Gentleman Builder Blog

Home Improvement - the Devil is in the Details

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People involved in a profession for a long time sometimes forget that their clients and customers don’t know the vocabulary of their field. Even those aware of this tendency are sometimes guilty of this oversight. The language of the occupation is part of the badge of the expert. However, an expert who is unclear or misleading loses effectiveness.

What separates a great consultant is the ability to explain complex issues in a manner that relates to the client and their needs. An excellent doctor, accountant or attorney will spend the time and have the ability to inform you about your case in terms you understand. This communication is just as important for a builder and his client. The vocabulary of building is filled with words and phrases than may mean nothing to the customer but everything to the builder. If the builder does not make sure that his client understands, in their own terms, the terminology referred to on plans and in specifications, there is a risk of a misunderstanding or dispute. Misunderstandings can lead to unhappy consequences.

The best way to avoid potential misunderstandings on a building project is clear written communications. Written descriptions are good, drawings and pictures are better. It is possible that a customer thinks they understand what they are getting but they do not. Sometimes the client does not even know to ask the right questions. That is why a drawing with details helps to avoid a lot of uncertainty. Even a small project can benefit from clear diagrams that are labeled with details. The builder should review the drawings with the customer to make sure that the job description matches the customers’ expectations. The extra time and effort it takes up front to describe, clarify and explain the building project will go a long way towards a successful conclusion.

Michael Stein, The Gentleman Builder, is a home building and remodeling expert located in Bonita Springs, Florida.  Michael has over twenty-seven years experience in the home building and real estate development business and has built thousands of home throughout the United States.